Getting Started with ezCater
Getting Started with ezManage
- What is ezManage?
- How do I sign in to ezManage?
- How do I add new ezManage users?
- Preventing Fraud - Best Practices
- Interested in using ezCater integrations?
- How to optimize your store settings for findability
- How do I manage my ezOrdering customers?
- Guía de Inicio de ezCater
- Add a new store to your existing ezCater account
- ezManage for Android
Training Resources
Reliability
- Why is reliability important?
- Operational Metrics
- What is Operational Accountability?
- Operational best practices
- Reduce rejections and cancellations
- Operational Metrics Deep Dive
- Fulfillment Issues & Disputes
- What is Capacity Management?
- How do I add order pickup instructions?
- Where can I see order issues?
- How do I set up Holiday Closures in ezManage?
- View the delivery contact on every Marketplace order
- Communicate directly with customers through ezManage
- Live Delivery Tracking
- Food Ready for Pickup Tool
- What is the Reliability Rockstar program?
- LIVE! New Requirements for Reliability Rockstar
- Holiday tips and tricks
Accepting & Reconfirming Orders
- Accepting orders in ezManage
- How do I accept orders using the ezManage iOS app?
- What is the Reconfirm Order task?
- Order Modifications
- How do I request ezDispatch?
- What does the updated rejection workflow look like?
- What is Setup required?
- How do I print ezCater orders?
- Auto-Accept for ezCater Orders
- Customer Cancellations
Promotions
Reports
Reviews
Account & Store Settings
- Supplier Diversity at ezCater: Frequently Asked Questions
- How do I update my Delivery Settings?
- How do I update my Lead Time?
- How do I update my Operating Hours?
- How do I create store groups?
- How do I update my account settings?
- How do I add a Temporary Closure?
- ezManage Troubleshooting Guide: Accessing your ezManage Account
- ezManage Troubleshooting Guide: Email and Text Notifications
- How to Switch Your Web Browser to Continue Using ezManage
- Why can’t I find my restaurant on ezCater?
- Optimize your settings for more orders