What is Reconfirm Order?
After a caterer accepts an order, days, weeks or months can go by before the event date. For that reason, ezCater requires all caterers to reconfirm orders.
24 hours before the event time of an order, a "Reconfirm" action task card will appear in your ezManage portal within the To Do section.
Caterers can then either Reconfirm right from the task card, or can view the order from the order details page by clicking on the order number. We’ll send reminder emails, and automated phone calls closer to the event time if the order isn’t reconfirmed in the portal.
When are automated phone calls triggered for Reconfirm Order tasks?
Within eligible hours, Automated phone calls will trigger to Reconfirm the order unless certain conditions apply.
Breakfast Orders
Eligible Hours: Between 2 hours before store closing and 1 hour after on the day before the order.
Automated Call Schedule:
If an order has not been reconfirmed by the caterer, automated calls will trigger as follows:
- Between 4 hours and 2 hours before the event, we'll make an attempt every 15 minutes.
- Between 2 hours before the event and the event time, we'll will attempt every 5 minutes.
- After a total of 10 attempts, automated calls will stop and an ezCater agent will reach out to the store to get an acceptance on the order.
Non-Breakfast Orders
Eligible Hours: Between 3 hours before store opening time and 1 hour after closing time.
Automated Call Schedule:
If an order has not been reconfirmed by the caterer, automated calls will trigger as follows:
- Between 4 hours and 2 hours before the event, we'll make an attempt every 15 minutes.
- Between 2 hours before the event and the event time, we'll will attempt every 5 minutes.
- After a total of 10 attempts, automated calls will stop and an ezCater agent will reach out to the store to get an acceptance on the order.
For any questions, please reach out to partnersuccess@ezcater.com