Order Modifications

Customers are able to submit modifications on their orders up to your specified lead time in your account settings.  When a modification is submitted, you will receive a notification via text, email and/or iOS push notification prompting you to confirm the modification. 

Open the order in your ezManage account and review the changes made on the order which will be highlighted in a yellow banner at the top of the order details.  Click the green "Confirm Modification" button in the banner and this will alert the customer that their modification has been accepted.  You'll then be prompted to print or download an updated order so everyone on your team is aware of the change.  

 

1. You'll receive a modification notification and a task card will appear on the orders home page under the Action Needed section.

2. Open the order details page by clicking Review modification and confirm the customer modification highlighted in the yellow banner.  Click Confirm modification to acknowledge the update.   

3.  Print or download the updated order to share internally with your team.