Add pickup instructions within your ezManage account to ensure drivers know where to park, and how to find your store.
You can now set up your store’s order pickup instructions in ezManage so delivery drivers can easily find your location. This new feature helps provide detailed instructions on where to park, and how to find the entrance. Watch the video below to see how to add your store's pickup instructions.
How to add order pickup instructions within ezManage?
1. Sign in to ezManage on a web or mobile device.
2. Open your settings tab if you're using a web browser and click on your store settings. If you're signed in through the iOS app, click on your store profile at the bottom of the screen.
3. Click the edit button to add your pickup instructions, and add any details that will assist your drivers with parking and finding the entrance.
4. Press save before exiting the page.
5. ezDispatch and your in-house drivers will see the instructions within their order details.
Pickup Instructions Template:
- We are located inside of ___________ (ex. Mall)
- Park at ______, proceed to entrance at ________
- If there is a line for pickup/takeout orders, please skip and proceed to counter/____ entrance
- If it appears we are closed at the scheduled pickup time, please proceed to ____ entrance and/or call ________, we are in the kitchen preparing order.
- Please go to _______ entrance for pickup
- Confirm 6-digit (ex # 1A2-B3C) ezCater order # with location staff upon arrival.
- If there is any confusion upon arrival for pick-up, call _________ or ezCater at 1-800-488-1803
Good Pickup Instructions:
- Park on the West side of the building. Enter side door, check in with the Counter Service Attendant and reference ezCater order #.
- Street parking outside of restaurant. There is a loading zone on Broad Street. Pick up at to-go counter. Provide ezCater order # to store staff.
Bad Pickup Instructions:
- Come in through main door and see person at counter
- please be on time at least 10 min early!!
- Front Door
- Please allow extra time for pick-up
If you have any questions, please email partnersuccess@ezcater.com