What is Multi-Factor Authentication?

Multi‑Factor Authentication (MFA) adds a quick extra step when you sign in to help ezCater confirm it’s really you. This helps protect your account if your password is ever compromised.

When might you see Multi-Factor Authentication?

You may be asked to complete Multi-Factor Authentication when signing in or when accessing sensitive areas of your account (like profile or payment settings).

How does it work?

You’ll be prompted to get a verification code sent to your account email, or by SMS, or by an automated phone call (if your mobile number is saved in your profile).
Enter the code on the screen to finish signing in and continue.
If needed, select “Resend code” to receive a new one.

Key Details

All ezCater email communications to partners are sent from the ezcater.com domain.
The main email address for Partner Success is partnersuccess@ezcater.com.
If you receive an email claiming to be from ezCater but it does not come from an @ezcater.com address, you should treat it as suspicious and verify its legitimacy.

Troubleshooting

Check the inbox for the email tied to your ezCater account, including spam or junk folders.

If available, try SMS instead of email (or vice versa).

Make sure your browser is up to date, or try a different device/browser.

To prevent ezCater emails from being marked as spam, please add the ezCater support email address to your contacts. Follow the instructions below that correspond to your email platform.

ezCater sends all official partner communications from email addresses ending in @ezcater.com.

Additional email addresses we communicate directly to partners from:
Partnersuccess@ezcater.com

The following are links to popular email providers that include guidance on how to ensure our emails never land in your spam folder.