Accepting & Reconfirming Orders
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      1. Catering Partner Help Center
      2. Getting Started with ezManage
      3. Accepting & Reconfirming Orders

      Accepting orders in ezManage

      Watch our 1-minute video to learn how to accept your first catering order.

      Accepting ezCater Orders 

      Step 1: Login to ezManage or download our iOS app 

      Notifications will be sent through text (SMS), email, or push notification on our iOS app. (Update in settings)

      Step 2: Accept the order within 15-minutes 

      If you do not confirm the order within the 15 minutes our automated phone system will call your store to alert you of the new order.

      Step 3: Plan your delivery

      Assign an in-house driver to deliver the order, or request an ezDispatch driver from our nationwide delivery network.

      Step 4: Reconfirm and prepare the order  

      A Reconfirm order task will appear in your account 24-hours prior to the order event time. Please review the order details, and reconfirm in your portal that the order is on track.  

      Step 5: Deliver the order yourself or use ezDispatch 

      Self-delivery: Assign one of your own drivers to the order to provide the customer with delivery updates.  Drivers can download our iOS app or android app to help streamline the customer delivery experience. 

      For ezDispatch orders: hand the food off to the driver by the specified pick-up time listed on the kitchen print out. Confirm the 6-digit order number with the driver and double check all items are provided.

      Order Support

      Order Support

      Account Support


      ezManage Capabilities 

      ezManage is the catering management software that is included as part of your partnership with ezCater. It allows you to view and manage your ezCater orders:

      • Accept new catering orders submitted to your store.
      • View and monitor your operational metrics to ensure your store is meeting our network reliability standards. 
      • Assign in-house drivers or request an ezDispatch driver to deliver your catering orders on-demand.
      • Provide new restaurant staff and delivery drivers access to ezManage.
      • Update your store's lead time, hours of operation, and order notifications.
      • Take part in marketing programs, the Preferred Partner Program, and ezRewards.
      • Submit a menu update, or photo update request.
      • View your payment history.
      • Download order reports.

      Need help with ezManage? Visit our video training library or email us at partnersuccess@ezcater.com.

      Want to learn about all the great functionality ezManage has to offer? Sign-up for our weekly training webinar