What is the Reliability Rockstar program?

A program that recognizes and highlights our most exceptional catering partners.

The Reliability Rockstar program celebrates and highlights the most reliable and high-performing caterers on the ezCater Marketplace. Get recognized for your terrific performance and help customers select you faster for high-value orders. 

Reliability Rockstar caterers go above and beyond (our already high) standards to give customers the ease and confidence of a frictionless ordering experience.


What are the key benefits?

  • Appear in the Reliability Rockstar carousel at the top of the search results
  • Get recognized on ezcater.com with a special Reliability Rockstar badge 
  • Drive more orders. Customers select Reliability Rockstar caterers more easily
  • Find out why Reliability Rockstars see a 10% increase in orders

How does it work?

There are no applications or fees necessary to enter this program. If your location qualifies, you will automatically be given a Reliability Rockstar badge on ezcater.com

The current program qualifications are as follows:

  • 6+ Marketplace orders in 3 months
  • 4.8 star rating (minimum)
  • No cancellations
  • Less than 0.5% rejection rate
  • 98.5% on-time deliveries  

You will be evaluated on the last 3 months of your location’s performance on a monthly basis. Learn more about the program’s review cycle here.


How can catering partner locations check if we are qualified?

You can always use the Reliability Rockstar tab in ezManage to find out how close each of your locations are to becoming a Reliability Rockstar. This scorecard will show each individual location's real-time performance for each program requirement. 

How will Reliability Rockstars be evaluated?

For your location to earn Reliability Rockstar status for the first time or maintain your status through the months, you will be evaluated on the last 3 months of your location’s performance on a monthly basis.



What does this mean?

  • Your review cycle starts two months before the current month you are in.
  • If you qualify, the badge will automatically show up on ezcater.com in the next review cycle. 
  • If you don’t meet the criteria, your badge will be taken away. You will always have a chance to earn it again for the next review cycle.

Each catering partner will be evaluated on a location-by-location basis. It is possible for some or all of your individual locations to simultaneously earn Reliability Rockstar status, but they will all be evaluated individually. 


Watch a 2-minute video on the Reliability Rockstar program. 
For more questions or program information, contact partnersuccess@ezcater.com.