A program that recognizes and highlights our most exceptional catering partners.
The Reliability Rockstar program celebrates and highlights the most reliable and high-performing restaurants on the ezCater Marketplace. Get recognized for your terrific performance and help customers select you faster for high-value orders. Reliability Rockstars go above and beyond (our already high) standards to give customers the ease and confidence of a frictionless ordering experience. Watch our video so learn how to qualify for this program.
What are the key benefits?
- Be more visible. Qualifying as a Rockstar helps your business land higher in the search results.
- Appear in the Reliability Rockstar search filters in the Marketplace
- Get recognized on ezcater.com with a special Reliability Rockstar badge
How does the Reliability Rockstar program work?
There are no applications or fees necessary to enter this program. If your location qualifies, you will automatically be given a Reliability Rockstar badge on ezcater.com.
The current program qualifications are as follows:
- 6 or more Marketplace orders in a 90 day evaluation period
- No Cancellations
- Less than 0.5% Rejection Rate
- 98.5% On-Time Delivery Rate
- 75% Delivery Tracking (new)
- 99% Order Accuracy (new)
How can locations check if we are qualified?
You can always use the Reliability Rockstar tab in ezManage to find out how close each of your locations are to becoming a Reliability Rockstar. This scorecard will show each individual location's real-time performance for each program requirement.
How will Reliability Rockstars be evaluated?
For your location to earn Reliability Rockstar status for the first time, or maintain your status through the months, you will be evaluated on a rolling 90-day evaluation period. Each day, your eligibility will be based on your performance over the previous 90 days. You’ll keep your status as long as you meet the criteria during that period. This rolling 90 day evaluation period aligns with our Operational Metrics.
Printable/Downloadable Training Resources
What are my options for Delivery Tracking?
Delivery Management
- Assign a Driver and provide delivery updates to the customer on the status of their delivery.
- Drivers can utilize our web-browser workflow or download the ezManage-Delivery App available in the App Store and Google Play Store.
- Click here to read more about our Delivery Management tools.
ezDispatch
- Any orders where ezDispatch is responsible for delivery will automatically provide delivery tracking to the customer. Request drivers on-demand or set your store up to request a driver automatically on order submission.
- Read this article to learn more about ezDispatch.
Delivery Integrations
- Integrate your ezCater orders into your existing delivery systems.
- Connect directly or go through a partner: Cartwheel, Shipday and MSI.
- To learn more about our Delivery API check out this article.
What goes into Order Accuracy?
Order accuracy refers to the percentage of orders that are delivered to customers without any reported issues. Reported issues may include:
- Missing food/utensils
- Food bad/inedible
- Dietary requests not accommodated
- Food not individually packaged
- Not packaged as requested
- Packaging bad or damaged
- Not labeled as requested
Issues related to delivery time are not included in order accuracy; those are measured separately. In short, order accuracy boils down to whether the customer received exactly what they ordered and if it was prepared correctly.
If you have any questions, please email us at partnersuccess@ezcater.com