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      ezManage Troubleshooting Guide: Email and Text Notifications

      Not receiving ezCater order notifications? Start here with our troubleshooting guide

      Email Notification troubleshooting:

      • First, check your SPAM folder, and any other folder that emails get filtered into. If you find order notifications, move the email from that folder to your primary inbox. This tells your inbox where emails like that should be placed.
      • Sometimes emails are flagged as SPAM by the receiving mail server, and dropped before they arrive in the recipient’s mailbox, so just because it isn’t in the SPAM folder, doesn’t mean it wasn’t treated as SPAM.
      • Many of the larger email providers are constantly changing their SPAM algorithms, so something that was working before might suddenly stop, and then start working again in a week or two without intervention. You may need to reach out to your email provider.
      • Once you do start receiving emails, actively engage with them so that their email client accepts our emails in the future

      Advanced troubleshooting:

      • Request that your IT/Email team manually permit our email sending domain by adding it to the allowlist. This tells their email server that it should expect to receive emails from any from address containing your domain. Our domain is ezcater.com.
      • If this does not solve the issue, request that your IT/Email team manually permit our IP addresses by adding them to our allowlist. Email partnersuccess@ezcater.com for this list.

      Text/SMS Troubleshooting:

      • First, make sure that you have text notifications turned on. To check this, log into your ezManage account and click Settings > Account > Notification Preferences
      •  Here’s our video tutorial on updating your contacts.
      • If you had previously opted out of receiving transactional text messages regarding information about orders, you can text START to 61210 to receive a text to resubscribe.
          • Message frequency will vary. Message and data rates may apply. Reply HELP for help or STOP to cancel. Terms apply. Privacy Policy.
      • If you still did not receive a text, check the following:
        • Is the phone on? Try turning your device off and on again.
        • Is your network strong?
        • Do you have enough storage space to receive texts?

      If you are not able to resolve your email issues with this guide, please reach out to our Partner Success team at partnersuccess@ezcater.com for further assistance.