Your catering business in one place. Accept orders quickly, assign drivers, request ezDispatch, and monitor your operational metrics.
Sign in at ezmanage.ezcater.com. To create an account or get your username, contact 1-(800) 488-1803 or partnersuccess@ezcater.com.
Want to learn about all the great functionality ezManage has to offer? Sign-up for our weekly training webinar.
View our 2024 Getting Started Guide to learn more about our catering management technology.
Navigating ezManage
Orders
- Accept new orders and request ezDispatch.
- Confirm modifications to existing orders.
- See a list or calendar view of all your past and upcoming orders.
- Filter by status, source, and time period. View and print details of an individual order.
Operational Metrics
- View your stores operational performance metrics on a 90-day rolling basis.
- Quickly see if you're above or below our standards. Click on each metric to see how they're calculated.
- Review tips for optimizing your account to reduce rejections and increase customer satisfaction.
- Quickly access the Help Center to review our reliability best practices.
Payments
- View your list of payments from ezCater. (Learn more about payments.)
- See when the next payment date is.
- View a detailed payment breakdown, including subtotals, fees, and optional marketing costs.
Marketing Tools
- See your estimated search ranking on the ezCater Marketplace.
- Improve your ranking instantly with ezRewards and the Preferred Partner Program.
Customers
- Get a list of your ezOrdering customers.
- See a customer’s contact information, order history, average order, and total spend.
Performance
- Get a high-level view of your recent sales, order totals, and average order value.
- See totals for all stores, or drill down by store.
- View week, month, or year-to-date.
Reports
- Download detailed Excel reports of your completed or rejected orders.
- Customize the date range.
- Use the information to understand your catering business and for forecasting better.
Reviews
- Read reviews left by ezCater customers.
- View the original order details for each review.
Settings
- Change your ezManage username and password.
- Add new ezManage users and set permissions.
- View the current settings for your store.
- Set a temporary closure.
- Update your lead time.
- Change your hours of operation.