HAVE THE ORDER READY FOR PICK-UP ON TIME
- The pickup time is listed on the ezDispatch confirmation email and the order details in ezManage. Please note delays longer than 15 minutes may incur additional fees or result in a driver cancellation.
- Provide the driver with the complete and correct order. Use a checklist to ensure all items are packed.
- Always confirm the correct 6-digit ezCater order number (example: #123-XYZ) with the driver before handing over the order.
SET PICK-UP INSTRUCTIONS
- Location-specific pick-up instructions help ensure drivers know how to find your store, where to park, and what entrance to use at what time.
- Subsequently, this helps your on-time delivery and reliability scores go up, thereby helping to boost your search rankings on ezcater.com.
- More information and step-by-step instructions can be found here.
DO NOT PROVIDE DRIVERS WITH ANY EQUIPMENT YOU WANT TO BE RETURNED OR REIMBURSED FOR
- Drivers will arrive with their own equipment. All drivers are expected to have at least two hot bags when they arrive to pick up orders and to bring more for larger orders.
- If a driver arrives without hot bags, please contact us at delivery@ezcater.com.
REVIEW YOUR DELIVERY HOURS
- Please make sure the driver can collect the order even if the pickup time is before your location opens to the public.
- For example, if your delivery hours are set to begin at 11 AM, customers can place orders for delivery at 11 AM. This means the ezDispatch driver will need to arrive before 11 AM (often as early as 10:15 AM) to ensure the order is delivered on time to the customer.
CONTACT PARTNER SUCCESS TO MAKE CHANGES
- To update your delivery hours or address, contact the Partner Success Team at partnersuccess@ezcater.com
Please call (800) 488-1803 immediately if:
- The pickup address has changed (must be at least 3 hours before pickup).
- You can’t prepare an order in time for pickup.
- The delivery driver is more than 15 minutes late to arrive.
We are here to help you succeed!
Contact the ezDispatch team at delivery@ezcater.com.
Want a hard copy of these Best Practices for easy reference at your location? Click to download.