Discover our options for handling delivery on your ezCater orders
ezCater offers three different options for managing deliveries on your orders. You can decide to deliver yourself and utilize our Deilvery Management tools, access our Public API to integrate with your existing delivery management system, or lean on us and have ezDispatch deliver for you instead.
Delivery Management
Assign a driver so they can access all of the information necessary for delivery and can also provide updates to customers letting them know when they are on their way and when delivery is complete. Drivers will receive a text message which will give them access to all the necessary tools and information to execute a successful delivery.
Drivers can download our delivery app on the Apple App Store or Google Play Store
Features for drivers:
- Mobile workflow via web-browser, or mobile app for viewing delivery information and updating delivery status
- One-click GPS navigation to the delivery location
- The ability to call the customer from a masked phone number to ensure privacy
- Photo upload feature for timestamped proof of a job well done (app only)
Read this article for a full breakdown of how our Delivery Management tools work.
Delivery Integrations
To further automate workflows, connect your delivery management system directly to ezCater via the Public Delivery API. This enables bi-directional syncing - your system both receives order data and pushes delivery/tracking events and statuses back to ezCater, so customers and support agents are always up-to-date.
To learn more about integrating with our Public API read this article here.
ezDispatch
ezDispatch connects catering partners with a network of professional drivers for order delivery. You have three ways to use ezDispatch, depending on your operational preferences:
- Automatic ezDispatch: Every eligible delivery order is automatically assigned to a professional driver, requiring no manual selection.
- Configurable ezDispatch: Automatic assignment occurs for orders matching criteria you define (such as orders with low lead time); all others remain self-delivery.
- On-demand ezDispatch: You decide order-by-order whether to request a professional driver, whenever extra support is needed.
Each mode helps you say “yes” to more orders and ensures reliable, tracked delivery service to your customers. Watch our video below to learn more about these great solutions.
To learn about all of your options with ezDispatch read our full article here.