ezCater's Delivery Management tool provides your drivers with all the most important delivery information and tools to help them be successful when delivering your own catering orders.
With Delivery Management, you’ll be able to manage your own fleet of drivers and assign them to deliver any order in ezManage. Your driver will receive a text message once they’ve been assigned to an order and another reminder text the day of the event. From within the text message, drivers will be able to quickly navigate directly to the drop-off and update their status along their journey. Once the food is set up drivers will be able to mark the order as complete.
What you get as a Catering Manager:
- Self-Service Training and Onboarding portal to easily train your drivers.
- The ability to easily manage your in-house drivers and assign them to deliver orders from your ezManage account.
- Driver performance tracking with delivery event timestamps, driver feedback, and photos of the delivery.
What you get as a Driver:
- Simple SMS-based mobile App to quickly update the delivery status.
- One-click navigation to the delivery location.
- Ability to call the customer from a masked phone number to ensure privacy.
- Upload a photo of the final set-up (if using the ezManage- Delivery app).
Why is delivery tracking important?
Delivery tracking is one of the top priorities by customers ordering food for work. They want to know where their orders are and when the delivery has been completed. A high percentage of our customers are not on-site for delivery, with some even placing orders at different offices all across the country. For our customers, it's important to have peace-of-mind that everything is running smoothly even when they're not present.
Source: Data from the 2025 ezCater Insights Bundle
Resources
Click here to view our training library or log in to ezManage here to get started.
Drivers can access their delivery portal by signing in here.
For product support or feedback, please email us at delivery@ezcater.com