Choosing a Delivery Tracking Solution

Customers love knowing exactly when their catering will arrive. Delivery tracking gives them confidence, helps them stay organized, and ensures a smooth experience for their team or event. It’s a simple way to build trust and deliver the reliable service today’s customers expect.

Qualify for Reliability Rockstar status, improve visibility, and enhance your customer experience by tracking 75% or more of your deliveries. Read more about exactly how we calculate Reliability Rockstar here.

Why it matters

Tracking is a core metric for Reliability Rockstar
Orders must include pickup and dropoff events to count as tracked
Deliveries with photo proof improve customer trust and reduce support issues

If you…	Use this solution	What it does
Need professional drivers for your deliveries	ezDispatch	Utilize reliable, professional catering drivers for your ezCater deliveries Includes tracking, customer updates, and delivery photo sharing 99.5% tracking on all orders
Use in-house drivers and have your own tracking tool	Delivery Public API	Pass your real-time self-delivery tracking data to ezCater Our API accepts pickup, dropoff, GPS, and photo events
Use in-house drivers and need a tracking tool	ezManage Delivery App	Assign deliveries to your drivers Track delivery status and share photos Available on mobile and web

Questions or need help getting started? Reach out to: partnersuccess@ezcater.com