How Drivers Can Assign Themselves to an Order (QR Code or Text)

Methods for drivers to self-assign to an order for delivery

Drivers can quickly assign themselves to a delivery using the printed order sheet via QR code scan or by text message.  This will provide access to order and delivery information, GPS navigation, the ability to call the customer from a masked phone number and ability to provide delivery updates.  

Self-Assign Using a QR Code

1. Open the camera on your smartphone
2. Scan the QR code printed at the top of the order sheet
3. Tap the link that appears
4. Select "Yes, assign myself" 
5. You will be taken to the order page where you can see delivery details, start navigation and call the customer and/or ezCater if needed.

Self-Assign Using Text Message

1. Find the phone number printed on the order sheet (1-855-699-0551)
2. Text the ezCater order number to that phone number
3. Click the link you receive in the reply
4. Confirm by selecting "Yes, assign myself"
5. You will be taken to the order page where you can see delivery details, start navigation and call the customer and/or ezCater if needed.

What You Get After Assigning Yourself

• One-touch GPS navigation to the delivery address
• The ability to call the customer through a masked phone number 
• The ability to update delivery status as you go (I'm on my way & Delivery is done)
• An option for providing feedback on the delivery
• The ability to upload a time-stamped photo of the delivery setup (ezManage Delivery App only) 

Everyone wins:

Customers get real-time delivery updates once the driver is on the way and again once the order is delivered successfully.

Drivers get order details on their phone, one-touch navigation, and phone number masking to reach the customer on arrival.

Managers get fewer phone calls, full visibility into delivery status, and set-up photos of the food (if taken).

If you have any questions, please don't hesitate to email us at delivery@ezcater.com