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Delivery Reporting Dashboard

View and analyze your delivery performance metrics to monitor and optimize your delivery operations

The Delivery Reporting Dashboard helps you understand what's going well with your ezCater deliveries and where there's room to improve. To get started, open the Delivery tab in ezManage and select Reporting.  Choose your desired date range and location from the drop-down menus to view your performance.  

Understanding Your Metrics 

At the top of the page, the first line of metrics will show your tracking data:

tracking metrics

  • Fully Tracked:

    • The percentage of orders where a driver was assigned and delivery updates were provided to the customer.
  • Partially Tracked:
    • The percentage of orders where a driver was assigned and delivery updates were missed/not provided, or where delivery timestamps were too close in proximity - an indication that the updates provided were not accurate.  
  • Not tracked: 
    • The percentage of orders where no driver was assigned and no delivery tracking records were provided. 
    • Outsourced delivery:  orders where delivery tracking is provided via our Delivery API with a third-party delivery partner (not ezDispatch) will be considered an untracked delivery.  

The next section shows your delivery timing data:

Timing2

 

  • On-time delivery
    • The percentage of orders delivered within the scheduled delivery window - the 15 minutes leading up to the delivery time.  
  • More than 15 minutes early

    • The percentage of orders that were delivered before the scheduled delivery window began.

  • 1-15 minutes late
    • The percentage of orders delivered within the first 15 minutes after the scheduled delivery window.
  • More than 15 minutes late
    • The percentage of orders delivered more than 15 minutes after the scheduled delivery window.  

Order Breakdown

Below your metric data you'll find a table showing all of the orders from the selected time range, along with tracking status, driver info and timestamps for delivery start and delivery complete.  Compare timestamps against the customer event time to recognize top performers and coaching opportunities.  

Screenshot 2026-01-07 at 11.07.07 AM

Be sure to read about our available delivery tracking solutions so you can ensure all orders are fully tracked.  

Training Resources: