Sign in at ezmanage.ezcater.com or download our iOS app
Click here to go to the sign-in page. You can also download our ezManage iOS app on the Apple app store, which is compatible with both iPhones and iPads. Watch our quick 1-minute video below to learn how to accept orders in ezManage. Or take a deeper dive into ezManage by watching our training webinar!
Accepting orders in ezManage
Pre-recorded ezCater training webinar
Want to learn about all the great functionality ezManage has to offer? Sign-up for our one of our weekly training webinars.
View our 2024 Getting Started Guide to learn more about our catering management technology.
How to accept orders in ezManage
Step 1: Login to ezManage or download our iOS app
Notifications will be sent through text (SMS), email, or push notification on our iOS app. (Update in settings)
Step 2: Accept the order within 15-minutes
If you do not confirm the order within 15 minutes our automated phone system will call your store to alert you of the new order.
Step 3: Plan your delivery
Assign an in-house driver to deliver the order, or request an ezDispatch driver from our nationwide delivery network.
Step 4: Reconfirm and prepare the order
A Reconfirm order task will appear in your account 24-hours prior to the order event time. Please review the order details, and reconfirm in your portal that the order is on track.
Step 5: Deliver the order yourself or use ezDispatch
Self-delivery: Assign one of your own drivers to the order to provide the customer with delivery updates. Drivers can download our iOS app or android app to help streamline the customer delivery experience.
For ezDispatch orders: hand the food off to the driver by the specified pick-up time listed on the kitchen print out. Confirm the 6-digit order number with the driver and double check all items are provided.
Support
Order Support
- Speak to an agent 24/7: 1-(800)-488-1803
- Email our support team: support@ezcater.com
- Chat with and agent in ezManage.
Account Support
- Email: partnersuccess@ezcater.com
Need to create an account or get your username?
Contact Partner Success by emailing partnersuccess@ezcater.com.