1. Catering Partner Help Center
  2. Coronavirus (COVID-19) Updates

Account Settings Recommendations

The demand and behaviors of group ordering and catering is shifting due to coronavirus and local/state regulations. Here is what we suggest for temporary setting changes to maximize your reach to customers on the ezCater marketplace.

Lead Time: 3 hours or less

Search volume has increased for same day orders. 28% of searches are for within 4 hours of the event. A lower lead time lets you serve more customers. 

Order Minimum: $50 or lower

A smaller minimum opens you up to more customers placing small orders (who may return to you with larger orders later).

Delivery Area: 10–20 miles

There’s no one-size-fits-all delivery area. It depends on your capacity, neighborhood, and more. Choose the delivery area that makes sense for your business.

We know that delivery demand is increasing for all orders. You can read more about different delivery options here.

If you need help accommodating deliveries, you can hand them off to ezDispatch.

Delivery Fee: Reduced or $0

Consider changing your delivery fees in line with any reduction of your order minimums.

Many restaurants, grocery providers and third parties are reducing or eliminating delivery fees to remove barriers from customers accessing food.


You can update your lead time in ezManage. For all other settings changes, please reach out to Partner Success by email partnersuccess@ezcater.com.