Catering Partner Help Center

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Catering Partner Help Center

ezManage

ezManage

What is ezManage?

Getting started with ezManage

iOS App

How do I accept orders using the ezManage iOS app?

How does the ezManage app work?

Delivery Solutions

ezCater's Delivery Solutions

Direct Entry

How do I create new orders in ezManage?

How do I request ezDispatch for Direct Entry orders?

What does the quote experience look like for the customer?

How do I process a refund or provide compensation for Direct Entry orders?

What are the tax categories for Direct Entry?

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Promotions

How to create promos codes

Customer Management

How do I manage customers?

Who can see my customer information?

How do I manage leads?

Who can see my leads?

How do I create a house account?

How do I use house accounts?

How do I send an invoice?

Customer Management FAQs

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Reports

What can I do on the Reports tab in ezManage?

Reviews

Where can I find my Customer Reviews?

Settings

How do I make changes to my account?

How do I update my Delivery Settings?

How do I update my Lead Time?

How do I update my Operating Hours?

How do I create store groups?

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ezManage Updates

What does the updated rejection workflow look like?

Troubleshooting

ezManage Troubleshooting Guide: Accessing your ezManage Account

ezManage Troubleshooting Guide: Email and Text Notifications

Why can’t I find my restaurant on ezCater?

How to Switch Your Web Browser to Continue Using ezManage